Telus loses loyal users
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Dear Editor:
After finding we were being nickel and dimed to death by Telus, my wife and I decided to change to Shaw for our home phone service. (It is great)
The morning Shaw was to come and make the switch I decided to go online to check my emails. I suddenly found out I had no Internet connection or server, and tried just about everything to find out the reason why. The Shaw tech then came while I was busy trying to get my mail. He informed me that I had been cut off by Telus because I had changed to Shaw. I asked the reason why I had been cut off and he told me Telus does that all the time.
We have been with Telus for a number of years and was quite satisfied with the Internet service they provided, I would have stayed with them if they hadn’t stopped the service. Being quite put off at Telus for doing this, as well as not telling me they were going to, I told Shaw to hook us up to the net that very morning. I got Shaw cheaper than Telus and also the phone for a much-reduced rate.
To top this off, we received a bill from Telus telling us because we had cancelled the Internet service, we now owed them $158.51! However, we did not cancel the service, Telus cancelled us because they got angry that we changed to Shaw for the phone only. It appears Telus will not work with or care about the people who have been loyal to them for years.
Money, money, money is all that company thinks about; there’s no, “Thank you for all the years,” just give me the money.
John and Margaret Thorgrimson
